Still Facing High RTO Even After IVR & WhatsApp?
Cut your RTO by 40–60% using human-powered order confirmation – not bots.
Try Our service risk free
First 50 order verifications on us — only if you’d like to test results.
Still Your RTO is High (Even With IVR/Whatsapp Verification Bots)?
Why?
Fake or prank orders slipping through?
.
Customers ignoring IVR calls or bot messages?
.
Wasting money on shipping unconfirmed COD orders?
.
Losing trust with your courier & customers?
.
E-commerce founders are spending lakhs on ads – but losing money every month due to unverified COD orders. IVR bots and WhatsApp flows sound great in theory… but most customers ignore them. If you want real confirmation, you need real conversations.
Why Live Agent Calls Work?
Human Verification = Higher Trust. Higher Delivery Rates.
Live Conversations
We call every COD buyer, verify their intent, address, and delivery availability.
Multilingual Agents
Calls made in Hindi, English, and regional languages.
RTO Reduced by Up to 60%
Brands using live agent calls report major drops in return-to-origin.
Daily Dashboards
Get access to real-time reports and tags (Confirmed , Cancelled or Retry)
|
Verification Method
|
RTO Rate Before
|
RTO Rate After
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RTO Reduction
|
|---|---|---|---|
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No Verification
|
~50%
|
--------
|
---------
|
|
IVR Verification
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~50%
|
~40%
|
10% (20% relative)
|
|
Live-Agent Verification
|
~50%
|
~150–25%
|
25–30% (50–60% relative)
|
How Our Live Agent Workflow Works
Here’s What Happens After You Get an Order
The moment your eCommerce store receives a new COD order, it enters our verification system.
A live agent calls the customer in Hindi, English, or their local language to confirm order details like name, address, and payment mode.
Based on the call, the order is marked as one of the following:
✅ Confirmed – Customer is expecting the delivery
❌ Cancelled – Customer denies or doesn’t want the order
🔁 Retry Needed – Call not answered, scheduled for a follow-up
⚠️ Potential Fraud – Suspicious or mismatched data
Each order is tagged with the appropriate label (Confirmed, Cancelled, Retry, Fraud) in your CRM or Google Sheet.
You receive a real-time or daily report of all verified orders with status updates, so your fulfillment team can ship with confidence.
Every action is logged. Every call is monitored. Every confirmed order adds to your bottom line.
Direct Answers to Your Significant Questions
What exactly does your team do?
Our team of trained, multilingual agents calls your customers who place COD orders. We verify their intent to receive the order, confirm their address and availability, and tag the outcome (Confirmed, Cancelled, Retry, etc.). We also follow up on NDRs, help reduce returns, and give you daily reports — all within your selected plan.
Do I need to install or code anything?
No installation or coding is required. You can start by simply sharing your daily order sheet via Google Sheets or Excel. If you use a CRM or Shopify, we can work with that too — but you don’t need any tech team or integration to get started.
What’s in the RTO Reduction toolkit?
The toolkit is a 10-page downloadable PDF guide called “7 Proven Ways to Cut Your COD Returns.” It includes:
- A breakdown of RTO causes
- Order scoring templates (Excel/Google Sheets)
- Human verification vs IVR data
- A call script sample
- Implementation roadmap & tracking dashboard
- Bonus: A plug-and-play logic filter to flag risky orders
How many calls do I get in the free trial?
You get 50 free COD order verifications by our live agents. This includes multilingual calling, tagging, and reporting — so you can evaluate the effectiveness of our process before choosing a paid plan.
How fast can I start?
We can go live within 24 to 48 hours of receiving your order data. You’ll receive a short onboarding form, and once complete, your free trial begins with live agent calls and real-time reports.
Why Use Incore Media to Run This RTO Reduction Toolkit?
|
Benefits
|
DIY Setup
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With Incore Media
|
|---|---|---|
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Setup Time
|
2–3 weeks (if DIY)
|
1–2 days
|
|
Agents
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Must hire + Train
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Pre-trained & Multilingual
|
|
Quality Assurance
|
Needs Internal Setup
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Done For You + Weekly Scorecards
|
|
Tech Stack
|
Buy Tools Individually
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All Integrated (CRM + Calls + Reports)
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|
Support
|
Self-Reliant
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Dedicated Manager + Dashboards
|
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Monthly Cost
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₹25K–₹40K+ Monthly (DIY Infra + Team)
|
₹4,999/month onwards
|
The Perfect Price For Your Needs
Starter
PlanGrowth
PlanEnterprise
PlanWhat Our Clients Love
About Incore Media
From Frustration to Fulfilment: How True Niche Reduced Fake Orders by Half
"We had over 500 unconfirmed COD orders every week. WhatsApp flows helped a little, but most buyers didn’t respond. Incore’s call team now filters every order by intent — confirmed, cancelled, or fraud. It’s like adding a smart layer between our checkout and shipping. Our RTO dropped 39% within the first month."
How Herbico Cut COD Returns by 42% in Just 2 Weeks
“We were losing a big chunk of our ad spend to fake COD orders from Tier-2 cities. Bots didn’t work. After switching to Incore Media’s live agent calls, our delivery success rate jumped from 58% to 85%. Their reporting and NDR recovery brought down RTO by 42% — and we saved ₹30,000 in courier losses.”
